Meet Your Student Advisers: Agbonde Folashade – Lagos Call Centre
“The best reward for me is when an applicant is grateful for the assistance I have provided them with and rates my guidance through the application process as ‘excellent’”
Meet Your Student Advisers: Leah Kamanga – Lusaka Call Centre
“The greatest challenge we face daily is bad internet connections when trying to contact applicants in remote areas and the best reward is when an applicant is efficient and by the second contact call they have already uploaded their documents and transcripts for evaluation.. “
Meet Your Student Advisers: Margret Ndwiga – Nairobi Call Centre
“…all negative experiences are wiped out from my mind when a successful applicant responds with cries of joy and thanks at learning from me about their success. That’s a magical moment for the applicant, but also for the student adviser!”
Meet Your Student Advisers: Marvin Kituyi – Nairobi Call Centre
“A student adviser also needs to be a good listener, be able to handle applicants with different personalities and temperaments and do many different tasks at the same time, so multitasking is a vital skill to possess.”