Today, for many people the thought of that there was a time without Facebook, Twitter and Instagram seems like a long faded past. But besides Playing Pokémon Go and sharing holiday photos, social media has also altered the way companies do business. While in the past companies communicated through just a handful of channels with their customers – namely ads, customer service agents and in store – nowadays more and more activities take place via social media. Alone customer complaints, which traditionally have been provided confidentially through a letter, email or phone call, are no publicly influencing companies in their…

In a highly competitive world like today, everyone is expected to keep up with the latest innovations and trends. No longer can someone just finish their education and lean back like in the days gone by. While this might be perceived as a challenge by some, it actually lets people constantly evolve and opens up opportunities that have never existed before. This new reality requires a flexible learning approach. While it is imperative to receive an excellent education to start any career, one must continue to update their knowledge throughout life. This is where specialised short courses can help. While…

UNICAF has caught up with Oghenethoja Umuteme who has taken advantage of UNICAF’s Short Courses. Not only did Mr Umuteme finish all courses in record time, but also with exceptional results.   Mr Umuteme, could you please tell us where you work and what position you have at your company? I was formerly working as Engineering Design Lead in Shell Nigeria up till November 2014, but now started my own firm as CEO at Derock Global Energy Resources Company Limited since 2015. What courses have you been recently studying and why did you chose them? I have been studying the following short courses via your…

For every successful company, having satisfied clients that preferably bring return business is essential to a sustainable business model. When setting up a business, some of the main tasks is to ensure that the products or services offered are in demand, keeping operational costs low and marketing. What is often overlooked is that the engine of every successful business is not so much the clients but the employees. While it is obviously essential to offer excellent service to customers – unhappy, overworked, untrained and underpaid staff in a possible unpleasant work space can have a massive negative impact on the…

UNICAF University is proud to announce the opening of the Malawi UNICAF University campus! UNICAF University is a unique and exciting new development that promises to provide greater higher education opportunities and a brighter prospect to aspiring students, both locally and from the surrounding regions. This is a dynamic and forward thinking, agile institution which promises to open up learning to all those who have the ability and ambition to study. UNICAF University has developed from a family of higher education institutions which draw on a rich heritage of academic traditions and represents an academic community of scholars, researchers and…

In today’s 24 hour society, life can be overwhelming. Having a full time job, taking care of family, running errands, doing chores, studying, commuting to work and back, can create a feeling that everything is becoming just too much to handle. This feeling, also commonly known as stress, is a defence mechanism by the body in challenging situations. Historically, stress has been very beneficial because it protected humans from dangerous situations and let them make quick judgement calls. Today though, stress, because it is not caused by isolated events but by a continuous situation caused by an overload of tasks,…