For every successful company, having satisfied clients that preferably bring return business is essential to a sustainable business model. When setting up a business, some of the main tasks is to ensure that the products or services offered are in demand, keeping operational costs low and marketing. What is often overlooked is that the engine of every successful business is not so much the clients but the employees. While it is obviously essential to offer excellent service to customers – unhappy, overworked, untrained and underpaid staff in a possible unpleasant work space can have a massive negative impact on the…