This study assessed the effect of technological development on organisational excellence of selected telecommunication companies in Ghana as mediated by e-leadership. Specifically, the study identified the constituents of organisational excellence for telecommunication businesses in Ghana; examined how various technological advancements have impacted on the organisational excellence of telecommunication companies in Ghana; examined the role of e-leadership in adapting to technological developments in telecommunication companies in Ghana; and examined challenges presented by e-leadership in Ghanaian telecommunication companies as a result of technological development.
A mixed methods triangulation approach was employed for the study. For quantitative data, 443 respondents comprising 297 customers and 146 employees of telecommunication companies in Ghana were randomly selected while 12 respondents were purposively selected for the interview. Quantitative data was analysed with the use of descriptive and inferential statistics from IBM SPSS Statistics 24. Content analysis was used to analyse qualitative data.
Results indicated that there is a statistically significant positive effect of technological development on e-leadership; a statistically significant positive effect of e-leadership on organisational excellence, a statistically significant positive effect of technological development on organisational excellence; and a statistically significant positive effect of technological development on organisational excellence through the mediation role of e-leadership. E-leadership was thus found to partially mediate the effect of technological development on organisational excellence.
It is therefore recommended that management’s use of technology in telecommunication industries remains current, up to date and effective to ensure sustained organisational excellence during this era of rapid technological development. Future studies should examine the mediating role of leadership, thus traditional leadership without the application of technology, with respect to how technological development affects organisational excellence.