Unicaf University in Zambia recently held its Customer Service Training Workshop at the Campus’ Amphitheatre in Lusaka. The event turned out to be a massive success with almost 150 attendees. Two groups had to be created in order to accommodate all the participants!
The aim of the session was to train individuals and corporates on the basics and fundamentals of customer service practices within an organisation. Specifically, emphasis was placed on the following:
- Improving overall customer service skills
- Learning how to provide excellent customer support
- Getting the scoop on how to stay calm in a challenging environment
- Gaining valuable insights on how to diffuse volatile situations
- Interacting with other like-minded people
Participants attended from both the private and public sector with a wide cross-section of companies from within the Zambian workforce.
Employees from the following companies all took part in the workshop:
- WidEnergy Zambia
- Competition and Consumer Protection Commission
- Vitalite
- Amiran
- Zambia Industrial Commercial Bank
- Investrust Bank
- Mercury Logistics
- ZESCO Limited
- Bolabet Limited
- Airtel Zambia
- IPSOS Research Centre
- Hybrid Poultry Farms
- Ison Experience
- Entrepreneurs Financial Centre
- Zamtel
- Inkpot Energies
- Mkango Golfview
- Upenergy Zambia
- Chisomo Hospital
- City Channels Cable Network
- Twalumba Resort
- MTN Zambia
- Multichoice Zambia
- Higher Education Authority (HEA)
- Liquid Intelligent Technologies
- SOS Children’s Village
- Presecure
- Eternal Jewellerys
- Zambia Qualifications Authority
- Access Bank
- CICM
Dr Vitalicy Chifwepa, Acting Director-General of the Higher Education Authority, of which Unicaf University is a fully registered member, welcomed the training workshop noting that service delivery formed an integral part of HEA’s mandate in “Ensuring Quality in Higher Education.” These very same words echo Unicaf University’s sentiments.
HEA’s Corporate Communications Officer, Mr Birbal Boniface Musoba, stated “We are very excited about this training and the information we have received because I am positive that the remarkable relationship we have enjoyed with our stakeholders will only be made better and stronger through this training.” He then added, “this is why we drew members of staff from all departments that interact with our stakeholders so that we can learn one or two things, and we have learned quite a lot.”
The overall reaction to the workshop from the participants was one of positivity, commendation and gratitude since the knowledge obtained will positively enhance them in their various fields.
